Auafarm: Farm & Travel App

2025 Product Service System Design

Developed as an MSc thesis at Politecnico di Milano. A service-design response to how small rural producers lose income to middlemen — and what a fairer, low-bandwidth marketplace could look like.

My Role Product Service Designer — research, strategy, UX & UI design.
Domain AgriTech · Social Innovation · Rural Infrastructure · Marketplace
What I did
  • Systemic Discovery — steppe ethnography and global benchmarking to shatter assumptions.
  • Strategic Definition — the pivot from a single tool to a managed-marketplace ecosystem.
  • Ecosystem Architecture — the offering hierarchy and the stakeholder model.
  • UX/UI Strategy — a low-bandwidth-first interface and a localized transaction model.
Auafarm — the app in a rural setting

Intro

Problem

Small rural farmers and herders lose up to 30% of their income to middlemen. When trade runs through layers of intermediaries, the people doing the work capture the least value.

Solution

Auafarm — "Truth First" — is a managed marketplace built for low bandwidth. It connects producers directly to buyers and removes the layers in between.

Outcome

MVP with distribution

an MVP designed around distribution from day one, not as an afterthought

−30% tax

designed to eliminate the 30% middlemen tax on rural producers

The Result Model

a repeatable model for a fairer, resilient rural marketplace

Herder on the steppe
Rural producer with livestock

Methodology

Navigating Complexity

De-risking innovation through the Double Diamond — diverging to understand the rural context before converging on a single, defensible model.

Strategy over Aesthetics

The work led with strategy: the value model and the service logic came before any interface polish.

Double Diamond methodology

Discover & Define

Global Benchmarking

Steppe ethnography, shattering assumptions. I benchmarked agri-marketplaces worldwide to map what already works, what fails in low-connectivity settings, and where the real gap sits.

From Tool to Ecosystem

The strategic pivot to a managed marketplace: from a single tool to a managed-marketplace ecosystem — infrastructure, trust and distribution, not just an app.

Auafarm
Auafarm
Auafarm
Auafarm

Ideate

The Offering Hierarchy

Engineering the service logic. A tiered offer — "Rooted", "Grow" and beyond — matching different producer needs and levels of commitment.

Stakeholder Visibility

Mapping every stakeholder — producers, buyers, local agents — so the service stays visible and accountable to each.

Auafarm
Auafarm

Prototype

Connectivity Resilience

High-tech for low-bandwidth realities. A "Low-Bandwidth First" UX designed to work where connectivity is scarce and intermittent.

Strategic Choice: Localized Transaction Model

A localized transaction model with trust-sync — verifiable offline and reconciled when the connection returns.

The solution

High-tech logic behind a low-tech-friendly experience — built for the realities of rural infrastructure.

Auafarm
Auafarm
Auafarm
Auafarm
Auafarm

Outcome

Defining the Future of Rural Resilience

An MVP with distribution designed in from the start — a repeatable model for a fairer rural economy.

Strategic Success Metrics (Hypothesis)

Hypotheses for success — adoption, income retained by producers, and reduction of the middlemen tax.

Project Scope

MSc Thesis, Politecnico di Milano, 2025. Solo — research, strategy, service and UX/UI design.

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